Safe Holidays in Serfaus
We are currently undergoing unusual times worldwide. At the Darrehof, we want to ensure the health and safety of all & want to enable our guests to enjoy safe and care-free holidays here with us. Certain essential safety guidelines are necessary for every one of us to be able to welcome guests to our holiday region Serfaus-Fiss-Ladis for a peaceful time-out in alpine nature.
- keep a safe social distance
- regularly wash your hands
- exercise caution
Current Safety Measures issued 28.04.2021
Ban on accommodation in Austria until 19.05.2021 - our company is therefore currently closed!
The measures listed relate to summer 2020 and winter 2020/21. As soon as the new regulations for safe accommodation and gastronomy have been decided, we will update the page immediately!
Due to the constant observation of cases by our government, changes in legislation are common. We will keep you informed regarding any significant changes here in Austria.
- Safety Precautions
- Shared Common Rooms
- Safe Ski Holidays
- Suspected Infection
- Cancellation Policy
Are only mandatory here:
- in shops, banks, and the post office
- when travelling by public transportation, the Dorfbahn train, and mountain lifts such as gondolas (when sharing a cabin with strangers)
- in all healthcare sectors and pharmacies
- for service providers unable to maintain a safe social distance (i.e. hairdressers)
In small retail businesses, as a guest enjoying food & beverages, and at tourist attractions guests are not required to wear a face mask. However, it is strongly recommended to wear the mask if there are larger groups of people. Due to the current precautionary situation, it is important to always carry & wear your face mask when necessary. After all, by wearing our mask we are only showing our respect and care for our fellow human beings.
Cleanliness & Hygiene
Clean rooms have always been an essential part of our Darrehof service. The same is obviously true for freshly cleaned linen, table cloths, and towels. All surfaces and all sanitary facilities throughout the entire building are regularly cleaned and disinfected. To prepare our staff for the added responsibility of ensuring health & safety, they underwent special training.
Contactless hand disinfection is available at all entrances (main entrance, boot storage room, underground parking) as well as the breakfast room and the riding stables.
Sauna Area, Indoor Swimming Pool & Children's Playroom
We can safely open most shared rooms (except steam room) during the regular opening times.
Indoor Swimming Pool: daily from 8:00 a.m. until 8:00 p.m.
Sauna: Sunday to Friday from 4:00 p.m. until 8:00 p.m.
All shared common rooms undergo extensive cleaning daily. All surfaces are cleaned & disinfected, and a special fog-disinfection machine is used to disinfect shared rooms. In the sauna area and the indoor swimming pool we additionally provide disinfectant wipes for each guest to freely use. Please keep in mind the Austrian guideline of acceptable social distance of at least 1 metre, or as they call it here, the distance of at least one "baby elephant".
Due to the steam room using circulatory ventilation, we currently cannot safely open this wellness service to our guests.
The breakfast buffet for hotel guests is served in the breakfast room as a buffet as usual. To ensure health & safety, we assign each room a table for the duration of their stay with plenty of space to ensure social distance guidelines are met at all times.
Due to the importance of social distancing in the breakfast room, there is a capacity limit. We can only offer the breakfast buffet to our apartment guests if there is enough space to maintain a safe social distance.
All apartment guests who included the breakfast buffet in their booking, are already included in the seating plan for the breakfast room. In case you decided short notice to join us at the Darrehof breakfast buffet, we will try and include you in the breakfast room seating plan. In case the breakfast room is at maximum capacity, please understand the health & safety of all our guests is our primary objective.
Beware: Disinfection of your hands before enjoying our buffet is mandatory. Social distance guideline of 1 metre is to be maintained at all times.
Safe Ski Holidays
The health & safety of guests, staff, and community is the primary objective of the holiday region Serfaus-Fiss-Ladis. The guidelines and measures of the Austrian government regarding COVID-19 are upheld.
We currently do not have any official guidelines for the upcoming winter season from the Austrian government yet. However, the task force set up in the holiday region Serfaus-Fiss-Ladis has already issued measures & guidelines to allow for a safe winter season in our ski resort.
All guidelines are issued to keep guests, staff, and our community as safe as possible. After all, we want people to feel safe during their stay here with us in Serfaus-Fiss-Ladis.
What to do if you are feeling unwell?
The holiday region Serfaus-Fiss-Ladis provides excellent health care service and the doctors & teams at Med Serfaus and Fissmed provide PCR-testing, if necessary. In addition, the COVID-HOTLINE is available 7 days per week.
Special regulation summer 2021:
A free cancellation / rebooking is possible for the guest up to 14 days before the start of the holiday
Reasons can be given.
Free cancellation / rebooking is possible up to the day of arrival under the following conditions:
- When classifying the country of origin as a risk area and the associated quarantine regulations on arrival
- In the event of an upright travel warning for Austria / Tyrol / Serfaus-Fiss-Ladis region and the associated quarantine obligations on the return journey
- Border closings
- Official closure of the mountain railways and infrastructure companies
- Official closure of the accommodation facilities
Also in winter 2021/22 the following applies: If the arrival is not possible at short notice due to the corona problem (exit restrictions, travel warnings, border closings, etc.), a free cancellation is possible at any time, a deposit already made will be fully refunded.
- 40% of the total agreed amount up to 1 month prior to arrival
- 70% of the total agreed amount up to 1 week prior to arrival
- 90% of the total agreed amount in the last week prior to arrival
We have been able to gain a lot of experience of keeping to the health & safety guidelines during the summer season 2020. We are confident to be able to offer our guests safe & care-free holidays while adhering to the issued safety measures.
We are all in this current situation together. By keeping aware, respectful and patient, we can remain safe. Keeping to the minimum social distance of at least 1 metre, or one baby-elephant, we can look forward to a beautiful, relaxing winter here in the Tyrolean Alps.